Odoo VoIP

Cost efficiency: 

Voice over IP (VoIP) can often be more cost-effective than traditional phone systems, especially for international calls. It can reduce the costs of separate phone lines and hardware.​

Flexibility and mobility: 

Because VoIP works over the internet, you can make and receive calls from anywhere as long as you have an internet connection. This is especially useful for remote workers or businesses with multiple locations.​

Features: 

The VoIP module offers a range of features, such as call recording, call forwarding, call holding, and conference calling, which are often not available in traditional phone systems or are only available at an additional cost.​

Real-time statistics and analytics: 

The VoIP module allows you to track important data and statistics about your calls in real time. This can help you improve your communications and make informed decisions.​

Integration: 

The VoIP module can be seamlessly integrated with other Odoo modules, such as CRM, sales, and customer service. This integration allows you to store and manage all call information in one central location, leading to better tracking and organization.​

Integration with other Odoo modules: 

The VoIP module can be integrated with other Odoo modules, such as the CRM module, to store and track call data. For example, a sales team can make calls directly from the customer contact list in the CRM.​

Call recording: 

Depending on privacy policies and settings, the VoIP module may offer the ability to record calls and play them back later. This can be useful for training purposes or to improve customer service.​

Call control: 

Users can hold, mute, transfer, or conference calls.​

Real-time statistics: 

The module can display real-time data about calls, such as the number of calls made and received, call duration and other useful information.​

CRM: Integration with the CRM module allows you to make calls directly from the CRM and automatically link received calls to the corresponding customer records. This improves customer relationship management, as all interactions can be stored in one place and easily accessed.

Sales: In the Sales module, you can schedule and manage calls with prospects or existing customers. You can also schedule follow-up calls based on sales activities.

Helpdesk: The Helpdesk module allows you to place support calls directly from tickets or automatically convert received calls into tickets. This improves the efficiency and tracking of support requests.

E-Mail-Marketing: You can use the email marketing module to send automated follow-up emails after calls.

Human Resources: In the Human Resources module, you can use VoIP for internal communication, training, and meetings.