Odoo Livechat

Module „Livechat“

Odoo's Live Chat module is a feature that allows you to set up real-time chat on your Odoo website. This module allows you to set up a chat box on your website that allows your visitors to communicate directly with your company.

By setting up the live chat module, you can improve communication with your website visitors, increase customer satisfaction, and better serve potential customers.

4 reasons for using the Odoo Live Chat module

Using the Odoo Live Chat module offers several benefits for businesses. Here are four reasons why you should consider it:

Real-time communication and improved customer service:

Live chat allows you to communicate directly with your website visitors in real time. You can answer questions, provide assistance, and advise potential customers. Fast response times increase customer satisfaction and build trust in your company. Furthermore, the live chat module allows you to provide your customers with personalized and effective customer service. You can handle individual inquiries, resolve problems, and provide specific information. Direct communication helps you better understand your customers' needs and offer tailored support.

Automated and predefined notifications:

Automated and predefined messages: Using the Live Chat module, you can set up automated messages to answer frequently asked questions or provide basic information. You can also use predefined messages to highlight specific offers or promotions. This saves time and allows you to offer support even outside of regular business hours.

Analysis and tracking of visitors:

The live chat module collects information about your website visitors, such as pages visited, location, and referral sources. This data helps you better understand your visitors' behavior, identify their interests, and adapt your marketing and sales strategies accordingly.

Integration with other Odoo modules:

Live chat can be seamlessly integrated with other Odoo modules such as CRM, Sales, or Helpdesk. This facilitates the exchange of information between different departments and teams. For example, customer inquiries can be transferred directly to the CRM, or sales representatives can access chat logs to optimize the sales process.

Would you like to learn more about the possibilities offered by Odoo? We would be happy to provide you with information in a non-binding consultation. Send us an email.

Odoo module “Livechat”: the features

(The functions mentioned represent only a small part of the possibilities that the module actually offers.)

The live chat offers various functions:

Real-time communication: Visitors can chat directly with a representative of your company to ask questions, get support, or get information.

Customer support: Live chat allows you to offer immediate assistance to your website visitors. You can answer questions, resolve issues, or provide additional information to increase customer satisfaction.

Automatic chats: You can set up predefined messages that are automatically sent to visitors to answer frequently asked questions or to point out specific offers or promotions.

Visitor tracking:

The live chat module records information about visitors, such as the pages visited, location, and referral, to give you a better understanding of interactions on your website.

Integration with other Odoo modules:

Live chat can be integrated with other modules in Odoo, such as CRM, sales or helpdesk, to improve efficiency and information sharing.

Have you been convinced by Odoo's advantages and would like to learn more about the ERP system? Send us an email. We'd be happy to take the time to provide you with comprehensive advice and address your needs and requirements in a non-binding initial consultation.

Which modules can the Odoo Live Chat module be combined with?

The Odoo Live Chat module can be combined with various other Odoo modules to expand its functionality and integrate with other business processes. Here are some modules with which the Live Chat module can be integrated:

Odoo CRM: Integration with the CRM module allows you to transfer customer data and interactions from live chat directly into the CRM. This allows you to better track customer conversations and sales opportunities, view customer histories, and create targeted offers based on chat interactions.

Odoo Website Builder: When combined with the Website Builder, you can integrate live chat into your Odoo website and customize the chatbox to your own design requirements. You can control the placement, appearance, and behavior of the live chat on your website.

Odoo Helpdesk: Combined with the Helpdesk module, you can create customer support tickets directly from live chat. This allows you to seamlessly manage support requests, track ticket status, and provide a comprehensive customer service solution.

Odoo Sales: Integration with the Sales module allows you to move prospects directly from live chat to the sales process. You can convert contacts into leads, create sales opportunities, and track the progress of sales activities.

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