Odoo Helpdesk

Improving customer satisfaction:

With the Helpdesk module, companies can structure and optimize their customer service processes to respond to customer inquiries more quickly and resolve them more effectively. This can lead to greater customer satisfaction and loyalty.​

Increased efficiency: 

By automating processes such as ticket assignment and creating standard answers to frequently asked questions, the Help Desk module can help increase the efficiency of customer service staff.​

Improving transparency: 

The Helpdesk module allows all customer service interactions to be tracked and managed centrally, providing greater visibility for management and the ability to identify areas for improvement.​

Compliance with service level agreements (SLAs): 

The Helpdesk module allows companies to create and monitor SLAs to ensure they meet their commitments to their customers.​

Informed decision making: 

The module provides reporting capabilities and analytics that enable companies to make informed decisions based on data, such as identifying high-ticket volume areas that may require additional resources or detecting trends in customer inquiries.

Ticket tracking: 

Each customer request is tracked as a ticket that can be assigned, prioritized, categorized, and tracked until resolved.​

Automation: 

You can set up automatic actions, such as automatically assigning tickets to specific team members or sending automatic replies to frequently asked questions.​

SLA management: 

With Odoo, you can create and track service-level agreements (SLAs) to ensure your customer requests are addressed in a timely manner.​

Communication: 

Odoo Helpdesk offers features for live chat, email, and other forms of customer communication.​

Reports and analysis: 

Odoo allows you to create detailed reports and track key performance indicators to measure the effectiveness of your customer service.​

CRM (Customer Relationship Management): You can link the CRM module with the Helpdesk module to get a complete overview of customer interactions, from sales opportunities to support requests.

Project Management: The Helpdesk module can be linked to the Project Management module to convert support tickets into project tasks that can be assigned for further tracking and management.

E-Mail-Marketing: The email marketing module allows you to maintain customer contact and respond to inquiries by creating personalized email campaigns based on help desk data.

Website-Builder: The Helpdesk module can be integrated into your website to create a customer portal where customers can submit tickets and track their status.

Live Chat: Integration with the Live Chat module allows the helpdesk to respond to customer inquiries in real time.

Inventory Management: For product support requests, the Helpdesk module can be linked to the Inventory Management module to obtain information about specific products or product stocks.